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Firehouse Subs FAQ

Got questions about our firehouse subs, ordering, delivery, or catering? Find quick answers to everything you need to know — or reach out to our team directly.

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Ordering

4 Questions

Placing an order with Firehouse Subs is easy! You have three convenient options:

  • In-store: Visit us at 230 North Service Rd W, Oakville, ON and order at the counter.
  • By phone: Call +1 905-825-2226 and our team will take your order.
  • Online: Use our order form on the Contact page to place your order in advance.
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Absolutely! Every firehouse sub can be fully customized to your taste. You can choose your bread type, protein, toppings, sauces, and heat level. Our team is happy to accommodate any modifications — just let us know your preferences when ordering.

From mild to fire-hot, we build every sub your way.

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We accept a wide range of payment options to make your experience seamless:

  • All major credit and debit cards (Visa, Mastercard, Amex)
  • Cash (in-store only)
  • Contactless / tap payment
  • Mobile wallets (Apple Pay, Google Pay)

If you need to modify or cancel your order, please contact us as soon as possible at +1 905-825-2226. We will do our best to accommodate changes before your order is prepared.

Please note that once your order has entered preparation, changes may not be possible. For online orders, cancellations must be made within 5 minutes of placing the order.

Menu

3 Questions

Firehouse Subs stands apart through our commitment to bold, authentic flavours. Our signature firehouse sub recipes use steamed premium meats and melted cheeses, resulting in a hot, hearty sub that's unlike anything else. We use only quality ingredients — no shortcuts, no compromises.

Beyond the food, every Firehouse Subs location supports community causes, making your meal part of something bigger.

Learn About Us

Yes! We regularly introduce new and seasonal firehouse sub creations inspired by bold flavour combinations. Check our menu page or follow us on social media to stay up to date on our latest offerings.

Our core menu of classic firehouse subs is always available, along with rotating specials crafted by our culinary team.

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Our firehouse subs come in the following sizes to suit every appetite:

  • Small (4"): A satisfying snack or side
  • Medium (6"): The perfect solo meal
  • Large (12"): The classic full firehouse sub experience
  • Party Tray: Pre-cut subs for groups and events

Delivery

3 Questions

Yes! We deliver fresh firehouse subs directly to your door within the Oakville area. Our delivery radius covers most of Oakville, ON, with an estimated delivery time of 30–50 minutes depending on your location and order volume.

Visit our Delivery page for the full coverage map and to check if your address qualifies.

Check Delivery Area

Yes, our minimum order for delivery is $15.00. A delivery fee may apply depending on your location. Orders above $40 qualify for free delivery within our standard zone.

For group or catering orders, please contact us directly for special delivery arrangements.

Delivery Details

Our standard delivery time is 30 to 50 minutes from the moment your order is confirmed. During peak hours (lunch and dinner rush), wait times may be slightly longer.

You will receive a confirmation when your order is being prepared and again when it departs our kitchen. For time-sensitive orders, we recommend calling us directly at +1 905-825-2226.

Dietary & Allergens

3 Questions

Yes! We offer vegetarian-friendly sub options featuring fresh vegetables, premium cheeses, and flavourful sauces on your choice of bread. Our veggie subs can be fully customized to your dietary preferences.

For vegan options, please speak with our staff to identify items prepared without animal products. We can accommodate most requests with advance notice.

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Your safety is our top priority. Detailed allergen information is available for all menu items. Common allergens in our kitchen include wheat (gluten), dairy, eggs, soy, and sesame.

Please note that our kitchen handles multiple allergens, and while we take every precaution, cross-contamination is possible. If you have a severe allergy, please inform our team before ordering and we will advise you accordingly.

Ask Our Team

Yes! Our bread is baked fresh daily. We believe the foundation of every great firehouse sub starts with the bread — soft on the inside, lightly toasted on the outside. We offer several bread varieties including white, wheat, and our signature sub roll.

Gluten-free bread options may be available. Please ask our team for current availability at your location.

Catering

2 Questions

Absolutely! Firehouse Subs offers full catering services for corporate events, office lunches, birthday parties, weddings, sports events, and more. Our catering packages are designed to feed groups of any size with the bold, satisfying flavours you love.

We offer party trays, individual boxed subs, and buffet-style setups. Contact us to discuss your event needs and we will create a custom catering plan.

Request Catering Quote

We recommend booking catering orders at least 48–72 hours in advance to ensure we can prepare everything to perfection. For larger events (50+ guests), please give us at least 5–7 days notice to secure your booking.

For last-minute catering needs, call us directly at +1 905-825-2226 and we will do our best to accommodate you.

Book Catering

Still Have Questions?

Our team is ready to help. Reach out through any of the channels below.

Call Us

+1 905-825-2226

Email Us

[email protected]

Message Us

Contact Form

Ready to Taste the Firehouse Difference?

Order your firehouse sub today and experience bold flavours delivered hot to your door.

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