Terms of Service

Please read these Terms of Service carefully before accessing or using the website located at flrehousesups.com (the "Website") or any services offered by Firehouse Subs (collectively referred to as the "Services"). By accessing or using our Website or Services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree to these terms, you must immediately discontinue use of this Website and our Services.

1. Acceptance of Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and Firehouse Subs ("Company," "we," "us," or "our") governing your access to and use of the Website located at flrehousesups.com and all related content, features, and services made available by us.

By visiting our Website, placing an order, creating an account, subscribing to any promotional communications, or otherwise engaging with our Services, you expressly agree to be bound by these Terms. If you are accessing our Services on behalf of a corporation, partnership, or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms, and references to "you" and "your" shall refer to that entity.

These Terms apply to all visitors, registered users, customers, and any other individuals who access or use the Website or Services, regardless of whether they create an account or complete a purchase. Continued use of our Website following any posted changes to these Terms constitutes your acceptance of those changes.

You must be at least 18 years of age, or the age of majority in your province or territory of residence, to enter into these Terms and use our Services. Minors may only use our Services under the supervision and with the consent of a parent or legal guardian who agrees to be bound by these Terms.

2. Description of Services

Firehouse Subs is a food service business operating in Canada that provides customers with the ability to browse our menu offerings, place food orders, access nutritional information, participate in loyalty programs, receive promotional communications, and engage with our brand content through our Website and related digital platforms.

2.1 Food Ordering Services

Our Website may provide an online ordering platform through which customers can place orders for food and beverages. Orders placed through the Website may be fulfilled through in-store pickup, curbside collection, or third-party delivery services, depending on availability and location. We reserve the right to modify, suspend, or discontinue any ordering features at any time without prior notice.

2.2 Menu and Nutritional Information

We strive to provide accurate and up-to-date information regarding our menu items, ingredients, allergens, and nutritional content. However, menu items, pricing, and availability may vary by location and are subject to change without notice. Customers with food allergies, intolerances, or dietary restrictions are strongly encouraged to contact their local Firehouse Subs location directly before placing an order. We cannot guarantee that any of our food products are free from allergens, as our kitchens handle a wide range of ingredients.

2.3 Promotional Programs and Loyalty Rewards

We may offer loyalty programs, promotional offers, discount codes, gift cards, or other rewards programs from time to time. Participation in such programs is subject to any additional terms and conditions posted in connection with those programs and may be modified or discontinued at any time at our sole discretion.

2.4 Third-Party Services

Our Website may contain links to third-party websites, platforms, or services, including but not limited to delivery partners, payment processors, and social media platforms. We are not responsible for the content, privacy practices, or terms of service of any third-party websites or services. Your use of third-party services is at your own risk and is governed by the applicable third-party terms.

3. User Obligations and Prohibited Activities

3.1 User Responsibilities

By using our Website and Services, you agree to:

• Provide accurate, complete, and current information when creating an account, placing an order, or otherwise engaging with our Services;
• Maintain the confidentiality of your account credentials and notify us immediately of any unauthorized use of your account;
• Use the Website and Services only for lawful purposes and in a manner consistent with all applicable federal, provincial, and local laws and regulations in Canada;
• Comply with all applicable food safety laws and regulations when receiving and handling food products delivered to you;
• Ensure that you are of legal age or have obtained parental consent as required;
• Promptly notify us of any errors in orders, billing discrepancies, or other issues that arise in connection with your use of the Services.

3.2 Prohibited Activities

You agree that you will NOT engage in any of the following prohibited activities in connection with your use of the Website or Services:

• Violating any applicable laws, regulations, or rules, including those established under the Competition Act (R.S.C., 1985, c. C-34), the Consumer Protection Act, or any other applicable Canadian legislation;
• Impersonating any person or entity, or falsely representing your affiliation with any person or entity;
• Engaging in any fraudulent activity, including submitting false orders, using stolen payment credentials, or attempting to manipulate pricing or promotional offers;
• Using automated bots, scrapers, crawlers, or other automated tools to access, extract, or collect data from our Website without our prior written consent;
• Attempting to gain unauthorized access to any portion of our Website, server infrastructure, or related systems;
• Uploading, transmitting, or distributing any malware, viruses, or other harmful code;
• Interfering with or disrupting the integrity or performance of our Website or Services;
• Collecting or harvesting personal information of other users without their explicit consent;
• Reproducing, duplicating, copying, selling, or exploiting any portion of the Website or Services for commercial purposes without our express written permission;
• Posting or transmitting any defamatory, obscene, offensive, or otherwise objectionable content;
• Circumventing any technological measures we have implemented to protect the Website or restrict access to certain areas;
• Abusing, harassing, threatening, or intimidating our staff, employees, representatives, or other customers.

We reserve the right to investigate any suspected violation of these Terms and to take appropriate legal action, including reporting prohibited conduct to law enforcement authorities, terminating user accounts, or pursuing civil remedies to the fullest extent permitted by applicable law.

4. Intellectual Property Rights

4.1 Ownership of Content

All content available on or through our Website, including but not limited to text, graphics, photographs, images, logos, trademarks, trade names, service marks, audio and video clips, data compilations, software, and the overall design and layout of the Website (collectively, "Content"), is owned by or licensed to Firehouse Subs and is protected by applicable intellectual property laws, including the Copyright Act (R.S.C., 1985, c. C-42) and the Trademarks Act (R.S.C., 1985, c. T-13) of Canada, as well as applicable international intellectual property conventions.

4.2 Limited License

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Website and its Content solely for your personal, non-commercial use in connection with our Services. This license does not include the right to:

• Reproduce, modify, distribute, or publicly display any Content without our prior written consent;
• Create derivative works based on the Content;
• Use any data mining, robots, or similar data gathering or extraction tools on the Website;
• Remove, alter, or obscure any copyright, trademark, or other proprietary notices on the Website or in any Content.

4.3 Trademarks

The Firehouse Subs name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Firehouse Subs or its affiliates. You may not use such marks without our prior written permission. All other names, logos, product and service names, designs, and slogans appearing on this Website are the trademarks of their respective owners.

4.4 User-Submitted Content

If you submit, post, or otherwise transmit any content, reviews, feedback, comments, or other material through our Website ("User Content"), you grant us a worldwide, non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable license to use, reproduce, modify, adapt, publish, translate, distribute, and display such User Content in any media. You represent and warrant that you own or have the necessary rights to grant this license and that the User Content does not infringe the intellectual property rights or other rights of any third party.

5. Payment Terms

5.1 Pricing

All prices displayed on our Website are in Canadian dollars (CAD) unless otherwise specified and are inclusive of applicable taxes where required by law. Prices are subject to change without notice. The price applicable to your order will be the price displayed at the time you complete your purchase.

5.2 Payment Methods

We accept payment via credit card, debit card, and any other payment methods made available on our Website from time to time. By providing payment information, you represent and warrant that you are authorized to use the designated payment method and authorize us to charge the full amount of your order to that payment method.

5.3 Order Confirmation

An order placed through our Website does not constitute a binding contract until we have confirmed your order and accepted payment. We reserve the right to cancel or refuse any order at our sole discretion, including in cases where items are unavailable, there is an error in pricing, or we suspect fraudulent activity. In the event of a cancellation, we will refund any amounts charged to your payment method.

5.4 Taxes

You are responsible for any applicable taxes, including the Goods and Services Tax (GST), Harmonized Sales Tax (HST), or Provincial Sales Tax (PST), as applicable under federal and provincial law in Canada. Applicable taxes will be calculated and displayed at checkout.

5.5 Refund and Return Policy

Due to the perishable nature of food products, all sales are generally final once an order has been prepared. If you receive an incorrect or unsatisfactory order, please contact us at [email protected] or speak with the manager at your local Firehouse Subs location. Refunds or replacements will be considered on a case-by-case basis in accordance with applicable Canadian consumer protection legislation, including provincial consumer protection statutes.

6. Disclaimers and "As-Is" Basis

6.1 No Warranties

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE WEBSITE AND ALL SERVICES, CONTENT, AND MATERIALS MADE AVAILABLE THROUGH THE WEBSITE ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. WE EXPRESSLY DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

6.2 Accuracy of Information

While we make reasonable efforts to ensure that the information on our Website is accurate and up to date, we do not warrant or represent that the Website or its Content is accurate, complete, reliable, current, or error-free. Menu items, prices, promotional offers, and hours of operation are subject to change and may differ by location. We disclaim all liability for any reliance placed on such information.

6.3 Availability

We do not guarantee that our Website will be available at all times, uninterrupted, secure, or free from technical errors. We reserve the right to suspend, restrict, or terminate access to the Website at any time for maintenance, upgrades, or any other reason, without liability.

6.4 Food Allergen Disclaimer

Our food preparation facilities handle a wide variety of ingredients, including common allergens such as gluten, dairy, eggs, nuts, shellfish, soy, and others. While we take reasonable precautions, we cannot guarantee that any menu item is completely free from allergens or cross-contamination. Customers with severe allergies or dietary requirements should exercise caution and contact us directly prior to ordering.

7. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE CANADIAN LAW, IN NO EVENT SHALL FIREHOUSE SUBS, ITS DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, FRANCHISEES, SUPPLIERS, OR SERVICE PROVIDERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF, OR INABILITY TO USE, THE WEBSITE OR SERVICES, INCLUDING BUT NOT LIMITED TO:

• Loss of revenue, profits, data, or business opportunities;
• Physical injury or illness arising from consumption of food products, except to the extent required by applicable law;
• Unauthorized access to or alteration of your data or transmissions;
• Errors or omissions in any Content on the Website;
• Any conduct or content of any third party on or through the Services;
• Any technical failure, interruption, or malfunction of the Website.

IN JURISDICTIONS WHERE LIMITATIONS ON IMPLIED WARRANTIES OR EXCLUSION OF CERTAIN DAMAGES ARE NOT PERMITTED, OUR LIABILITY SHALL BE LIMITED TO THE GREATEST EXTENT PERMITTED BY LAW. IN ALL CASES, OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF THE SERVICES SHALL NOT EXCEED THE GREATER OF (A) THE TOTAL AMOUNT YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED CANADIAN DOLLARS (CAD $100.00).

Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be lawfully excluded under applicable Canadian law, including obligations under the Sale of Goods Act or applicable provincial consumer protection legislation.

8. Indemnification

You agree to defend, indemnify, and hold harmless Firehouse Subs, its affiliates, officers, directors, employees, contractors, agents, licensors, and service providers from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, and fees (including reasonable legal fees) arising out of or relating to:

• Your violation of these Terms;
• Your use of the Website or Services in a manner not authorized by these Terms;
• Your violation of any applicable law, regulation, or the rights of any third party, including intellectual property rights, privacy rights, or consumer protection rights;
• Any User Content you submit, post, or transmit through the Website;
• Your negligence, willful misconduct, or fraudulent activity;
• Any misrepresentation made by you in connection with your use of the Services.

We reserve the right, at our own expense, to assume exclusive defense and control of any matter otherwise subject to indemnification by you. You agree to cooperate with our defense of any such claims. You will not settle any such claim without our prior written consent.

9. Governing Law and Jurisdiction

These Terms and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of Canada and the applicable laws of the province in which Firehouse Subs operates, without regard to any conflict of law provisions.

You agree that any legal action or proceeding arising out of or relating to these Terms or your use of the Services shall be brought exclusively in the courts of competent jurisdiction in Canada. You hereby irrevocably submit to the personal jurisdiction of such courts and waive any objection to the laying of venue in such courts.

The following federal and provincial statutes, among others, may be applicable to your use of our Services:

• Competition Act (R.S.C., 1985, c. C-34)
• Copyright Act (R.S.C., 1985, c. C-42)
• Trademarks Act (R.S.C., 1985, c. T-13)
• Personal Information Protection and Electronic Documents Act (PIPEDA) (S.C. 2000, c. 5)
• Canada's Anti-Spam Legislation (CASL) (S.C. 2010, c. 23)
• Applicable provincial consumer protection and food safety legislation
• Electronic Commerce Act and equivalent provincial statutes

10. Dispute Resolution

10.1 Informal Resolution

Before initiating any formal legal proceeding, you agree to attempt to resolve any dispute, claim, or controversy arising out of or relating to these Terms or your use of the Services informally by contacting us at [email protected]. We will attempt to resolve any such dispute within thirty (30) days of receiving your written notice. If we are unable to resolve the dispute informally within that period, either party may pursue formal dispute resolution as set forth below.

10.2 Mediation

If informal resolution is unsuccessful, the parties agree to first attempt to resolve the dispute through confidential mediation conducted by a mutually agreed-upon mediator in Canada, before resorting to litigation. The costs of mediation shall be shared equally by the parties unless otherwise agreed.

10.3 Litigation

If mediation is unsuccessful or either party refuses to participate, either party may pursue claims in a court of competent jurisdiction in Canada as provided under Section 9 of these Terms. Nothing in this Section shall prevent either party from seeking injunctive or other equitable relief from a court for matters involving intellectual property rights, confidentiality obligations, or imminent harm.

10.4 Class Action Waiver

To the fullest extent permitted by applicable law, you waive any right to bring or participate in any class action, collective action, or representative proceeding against Firehouse Subs. All claims must be brought on an individual basis.

11. Term and Termination

11.1 Duration

These Terms shall remain in full force and effect for as long as you access or use the Website or Services. Your right to use the Website and Services is effective until terminated by either you or us.

11.2 Termination by You

You may terminate your relationship with us at any time by ceasing to use the Website and Services, closing your account (if applicable), and unsubscribing from any promotional communications. Termination does not relieve you of any obligations incurred prior to the effective date of termination, including payment obligations.

11.3 Termination by Us

We reserve the right to suspend, restrict, or terminate your access to the Website and Services at any time, with or without notice, and without liability, if we determine in our sole discretion that:

• You have violated these Terms or any applicable law or regulation;
• Your conduct poses a risk to the safety, security, or integrity of the Website or other users;
• You have engaged in fraudulent, abusive, or harmful behavior;
• We are required to do so by law or a government authority.

11.4 Effect of Termination

Upon termination, your license to use the Website and Services will immediately cease, and you must stop using the Website. All provisions of these Terms that by their nature should survive termination shall survive, including without limitation, ownership provisions, warranty disclaimers, indemnification obligations, and limitations of liability.

12. Changes to These Terms

We reserve the right to modify, update, or replace these Terms at any time at our sole discretion. When we make changes, we will update the "Last Updated" date at the top of this page and, where required by applicable law or as we deem appropriate, notify you by email, by posting a notice on the Website, or through other means of communication.

Your continued use of the Website or Services following the posting of any changes to these Terms constitutes your acceptance of those changes. It is your responsibility to review these Terms periodically for any updates. If you do not agree to the revised Terms, you must immediately discontinue your use of the Website and Services.

We will provide at least thirty (30) days' advance notice of any material changes to these Terms where required by applicable consumer protection law in Canada.

13. Privacy

Your use of the Website and Services is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Our Privacy Policy describes how we collect, use, disclose, and protect your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA), applicable provincial privacy legislation such as the Consumer Privacy Protection Act (CPPA), and international best practices. By using our Services, you acknowledge and agree to our Privacy Policy. We encourage you to review our Privacy Policy at flrehousesups.com.

14. Electronic Communications and CASL Compliance

By creating an account or otherwise providing us with your contact information, you consent to receive electronic communications from us, including promotional emails, order confirmations, and service-related messages, subject to your preferences. All commercial electronic messages sent by us comply with Canada's Anti-Spam Legislation (CASL), S.C. 2010, c. 23. You may withdraw your consent to receive commercial electronic messages at any time by clicking the "unsubscribe" link in any such message or by contacting us at [email protected]. Please note that withdrawal of consent for commercial messages does not affect transactional communications related to your account or orders.

15. Accessibility

We are committed to making our Website accessible to all users, including persons with disabilities, in accordance with applicable Canadian accessibility standards, including the Accessible Canada Act (S.C. 2019, c. 10) and applicable provincial accessibility legislation. If you experience any difficulty accessing content on our Website, please contact us at [email protected] so that we may assist you and continually improve our accessibility practices.

16. Severability

If any provision of these Terms is found by a court of competent jurisdiction to be invalid, illegal, or unenforceable under any applicable law, such provision shall be deemed modified to the minimum extent necessary to make it valid, legal, and enforceable, while preserving the original intent of the parties. If such modification is not possible, the relevant provision shall be deemed severed from these Terms, and the remaining provisions shall continue in full force and effect and shall not be affected or impaired in any way.

The invalidity or unenforceability of any provision of these Terms shall not affect the validity or enforceability of any other provision, and these Terms shall be construed as if such invalid or unenforceable provision had never been contained herein, to the extent possible without prejudicing the rights and obligations of the parties.

17. Waiver

No failure or delay by us in exercising any right, power, or remedy under these Terms shall operate as a waiver of that right, power, or remedy. No single or partial exercise of any right, power, or remedy shall preclude any other or further exercise of that right, power, or remedy or the exercise of any other right, power, or remedy. Any waiver by us of a breach of any provision of these Terms shall not be construed as a waiver of any subsequent breach.

18. Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices or agreements posted on our Website, constitute the entire agreement between you and Firehouse Subs with respect to your use of the Website and Services, and supersede all prior and contemporaneous agreements, representations, warranties, and understandings, whether written or oral, relating to the subject matter hereof.

19. Force Majeure

We shall not be liable for any failure or delay in performing our obligations under these Terms where such failure or delay results from causes beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemic or epidemic events, strikes or labour disputes, government actions or restrictions, supply chain disruptions, power failures, internet outages, or other events of force majeure. In such circumstances, our obligations shall be suspended for the duration of the force majeure event, and we will make reasonable efforts to resume performance as soon as practicable.

20. Contact Information

If you have any questions, concerns, or inquiries regarding these Terms of Service, your rights under applicable Canadian law, or our Services in general, please do not hesitate to contact us using the information below:

We aim to respond to all inquiries within five (5) business days. For urgent matters related to food safety or health concerns, please contact your local Firehouse Subs location or the relevant Canadian food safety authority directly.

These Terms of Service were last reviewed and updated on May 20, 2026. All previous versions of these Terms are superseded by this document effective as of the date stated above.